Refund Policy

Platinum Sound offers annual artist membership subscriptions that provide access to platform features, including but not limited to:

• Artist profiles
• Music hosting
• Content management tools
• Fan engagement features
• Promotional opportunities
• Analytics and reporting tools

Subscription Refund Eligibility

A refund may be requested within fourteen (14) calendar days of the original subscription purchase if:

• The account has not uploaded content;
• The account has not actively used premium subscription features; and
• The request complies with this Refund Policy.

After fourteen (14) days, or after substantial use of subscription services, subscription fees are generally non-refundable.

If automatic renewal is enabled, the subscription will renew at the end of the billing period.

Users may cancel automatic renewal at any time through their account settings.

Cancellation prevents future billing but does not automatically generate a refund for previously processed subscription payments.

Due to the nature of digital products, all sales of digital music, downloads, audio files, albums, singles, and other downloadable digital content are generally final.

Refunds for digital music purchases will only be considered in limited circumstances, including:

• Duplicate purchases caused by a technical error;
• Unauthorized transactions verified through investigation;
• Failure of digital delivery caused by a platform error that cannot be resolved.

Customer dissatisfaction with artistic content, musical style, personal preference, or creative decisions does not qualify for a refund.

Promotional services may include:

• Featured artist placement
• Homepage promotion
• Advertising opportunities
• Enhanced visibility campaigns
• Sponsored placements

Because promotional services often begin immediately after purchase, fees paid for promotional services are generally non-refundable once the promotion has been scheduled, activated, published, or delivered.

If Platinum Sound is unable to provide the purchased promotional service, a partial or full refund may be issued at our discretion.

If you believe your payment was unauthorized, you must contact Platinum Sound immediately.

We may request additional information to verify the claim before issuing a refund.

False claims of unauthorized transactions may result in account suspension or termination.

Customers are encouraged to contact Platinum Sound directly before initiating a chargeback or payment dispute with their financial institution.

We are committed to resolving legitimate billing concerns promptly and professionally.

Abuse of chargeback procedures may result in account restrictions or termination where permitted by applicable law.

Platinum Sound reserves the right to deny refund requests where fraud, abuse, policy violations, manipulation, or suspicious activity is suspected.

We may request additional information to verify account ownership and transaction legitimacy.

If an account is suspended or terminated due to violations of:

• Terms of Service
• Copyright Policy
• Artist Distribution Agreement
• Applicable laws

the user may not be entitled to a refund. Each case will be reviewed individually and in accordance with applicable laws.

If a platform-related technical issue prevents access to a purchased service, customers should contact support.

Where Platinum Sound cannot reasonably resolve a verified technical problem, a refund or account credit may be issued at our discretion.

Approved refunds are generally processed to the original payment method.

Processing times may vary depending on the payment provider, banking institution, and card issuer.

Platinum Sound reserves the right to modify this Refund Policy at any time.

Updated versions will be posted on our website and become effective upon publication unless otherwise required by law.

For refund requests or billing inquiries, please contact: